In aviation, aircraft ground handling defines the servicing of an aircraft while it is on the ground and parked at airport terminal gate.Ground handling services include all the services an aircraft needs during the period it remains on the ground.Some airlines receive these services from a ground handling services company while others prefer to use their own equipment. Speed,efficiency and accuracy are important in ground handling services in order to minimize aircraft turn around time .The major catagories of aircraft ground handling services as describe below .
Passenger Services
>Accepting of outgoing passenger to the aircraft and baggage process with providing check in counter
>Incoming and outgoing VIP,unaccompanied minor and special care passenger services
> Incoming passenger process and guidance to baggage claim area and arrival terminal
>Lost,damaged and transfer baggage process of incoming passenger with lost and found counter
>Staffing transfer counter ,customer services counter and airlines lounge
>Ticketing and reservation
Ramp services
>guiding aircraft into and out of the parking position (marshalling)
>offloading and loading baggage and Cargo
.>Refuelling
>Interior cabin cleaning
>Provision water and lavatory truck services
>Provision airstart unit,ground power unit,air condition unit,aircraft push back car and baggage tractor towing,passenger stair,pallet and container loader ,baggage conveyor belt
>de-icing services
>Storage of unit loading devices
>Passenger and crew transport to aircraft and passenger terminal
Load Control and Communication Services
>Load control and weight and balance calculation
>Preparing and distributing flight document such as loading instruction,flight plan,load sheet,weather forecast
>Transmission and reception all operational messages and notification to all related units
>Coordination and communication between aircraft flight deck crew and ground services crew
Flight Operation Services
>Airport slot application and flight approval
>Preparing and coordinating with fuel services and aircraft catering company
>Preparing and distributing of flight plan to flight deck crew
>Preparing navigation information and weather forecast to distribute to flight deck crew
Representation and supervision Services
>Maintaining contact with local airport authority on behalf of airlines company
>Making settlement of payment or issuing letter guarantees on behalf airlines to related party such airport authority,terminal operator ,customs,immigration,fuel and catering company as per services provided
>Preparing and transmitting and filing documents,report ,statistic to related flight
Security services
>To Ensure that the aircraft receive secure an safe during ground handling process
Cargo Services
>Providing cargo warehouse for storing export and import cargo
>Preparing and monitoring for proper loading as per flight loading instruction
>Preparing cargo documents
>Completion customs clearance for import cargo and customs transactions for export cargo
>Preparing physical control for export and import cargo
DTBN/dec16
